Troubleshooting Steps for Resolving App Accessibility Issues

If you're a parent facing difficulties in accessing your child's information through our app, here are some self-help troubleshooting steps you can follow directly from your phone. These steps are designed to resolve common issues that might prevent you from viewing your child's reports and updates through the app.

1. Check for App Updates:

• Open the app store on your phone (Google Play Store for Android devices, App Store for iOS devices).
• Search for our app and check if there's an update available.
• If an update is available, download and install it. App updates often contain fixes for bugs that might be causing your issue.

2. Clear App Cache:

• Go to your phone's settings.
• Find the 'Apps' or 'Application Manager' section.
• Locate our app and select it.
• Go to 'Storage' and then tap on 'Clear Cache'. This step can help fix issues by removing old data that might be causing the app to behave unexpectedly.

3. Log Out and Log Back In:

• Open the app and navigate to the settings or account section.
• Find the option to log out.
• After logging out, close the app and wait for a few minutes.
• Reopen the app and log back in with your credentials.

4. Reinstall the App:

• Uninstall the app from your phone.
• Restart your phone. This can help clear any temporary glitches in the phone's system.
• Reinstall the app from your phone's app store.

5. Check Internet Connection:

• Ensure your phone has a stable internet connection. Try opening a webpage or using another online app to test your connectivity.
• If you're on Wi-Fi, try toggling Wi-Fi off and on again, or connect to a different Wi-Fi network if possible.
• If you're using mobile data, ensure you have adequate data allowance and signal strength.

6. Allow App Permissions:

• Go to your phone's settings and then to the 'Apps' or 'Application Manager' section.
• Select our app and then tap on 'Permissions'.
• Make sure the app has all the necessary permissions enabled. Some features may not work correctly without the appropriate permissions.

7. Restart Your Phone:

• Sometimes, simply restarting your phone can resolve underlying issues that affect app performance.

Final Step: Contact Support If you've tried all the above steps and still face issues accessing your child's information through the app, please contact our support team for further assistance. Provide them with details of the steps you've already taken, as this will help them diagnose and resolve your issue more efficiently.