QR Sign In Help

Troubleshooting Checklist for QR Code Scanning Issue

When scanning a QR code and encountering an unexpected login page, please follow these steps to resolve the issue:

Check Your Internet Connection

• Sometimes, a slow or unstable internet connection can cause this problem. If you're using WiFi and experiencing issues, try switching to a mobile 5G connection to see if that resolves the problem.
  
  

1. Review Your Phone's Privacy Settings

   • If your phone is set to forget passwords, it might not automatically log you in, leading to the login page appearing. Check your phone's privacy settings to ensure passwords are saved and automatically filled in.
     • For iOS: Go to Settings > Safari > Autofill and ensure that "Names and Passwords" is turned on.
     • For Android: Go to Settings > Privacy > Autofill service (the path might vary slightly depending on your device) and check your autofill settings.
       
       

2. Clear Your Cache and Browser History

   • Accumulated cache and browser history can sometimes interfere with how pages are loaded. Clearing these might help:
     • On iOS:
       1. Go to Settings > Safari.
       2. Scroll down and tap 'Clear History and Website Data'.
       3. Confirm by tapping 'Clear History and Data'.
     • On Android:
       1. Open your browser app.
       2. Go to Settings > Privacy.
       3. Tap 'Clear browsing data'.
       4. Choose 'Cookies and site data' and 'Cached images and files', then tap 'Clear data'.
          
          

3. Restart Your Phone

   • A simple restart of your device can fix various issues by refreshing the system's operations.