Submitting an Inclusion Support Claim.

Finding an IS Case

Under the relevant Service, click CCS.

Then select the IS Cases TAB.

An IS Case will only appear if SmartCentral detects an IS Case associated with that service.

Select the latest IS Case (review dates will tell you latest one) by clicking on the ISCaseId.

Contact support if you are unable to see your IS Cases.

Creating/Submitting an IS Claim

Once in the relevant IS Case, click on the Case Claims tab.

If there are any existing IS Claims, they will be listed similarly to the attendances list, with a blank status field (not yet submitted) or a status field of Submitted or Processed.

To create an IS Claim, click on Case Claim:

• First Claim - Start typing the Additional Educator’s name
• Fill in the relevant IS Claim fields, then the hrs next to the relevant educator. You can have more than one educator on the IS Claim. You cannot claim more than the allocated care hrs per day
• See the IS Case for care details
• 2nd Claim - all previos fields will be prefilled - change/delete as required. Leave the previous additional educator names there , just 000:00 their hours if they don’t apply. If you need a different additional educator then type in their name in the next available row.
  
  

The CCS IS Claims processing job runs in the small hours of the morning and goes looking for the related processed attendance. The IS Claim will be rejected if the CCS job doesn’t find the related attendance within IS. So the CCS attendance has to be synced with IS prior to the IS claim being processed.

General rule is submit the IS Claim at least 48hrs after submitting the attendance.